Terms & Conditions

Scheduling

Booking & Payment

100% of the total cost is due at booking, at the time of signing this agreement. If the CLIENT cancels within 24 hours of the session, does not show up for the session, or cancels without rescheduling, 50% of the session total is retained by Grey Bug Photography and is NON-REFUNDABLE. The remaining amount paid may be applied to a reshoot (a rescheduled session) that is scheduled and completed within 21 days of the original session date. If the CLIENT cancels the reshoot, the remaining amount is forfeited. In the event of a cancellation or breach of contract by the CLIENT, this non-refundable amount shall be liquidated for damages to Grey Bug Photography. The CLIENT shall also be responsible for payment of any materials/charges incurred up to the time of cancellation.

A cancellation made more than 24 hours before the session may be rescheduled once without penalty, subject to the postponement rule under Rescheduling / Late Arrival (at least 2 weeks’ notice, rescheduled within the same calendar year).

GREY BUG PHOTOGRAPHY CONSIDERS A SESSION BOOKED ONLY UPON RECEIPT OF BOTH FULL PAYMENT AND THIS SIGNED CONTRACT. It reserves the right to book other clients for the desired session until both payment and contract are received.

RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Clients will receive the rates posted at the time of booking. Creative fees are for “time and talent” and do not include products of any kind unless otherwise stated. AN APPOINTMENT MAY BE CANCELED AT ANY TIME IF NOT PAID.

Outdoor sessions

Weather Conditions

The weather is unpredictable and may impede the photo session scheduled for that day. In the event of bad weather, the CLIENT may reschedule without additional fees. Grey Bug Photography will provide the CLIENT with alternative dates, or the CLIENT may reschedule online. The CLIENT may choose to cancel the session if unable to reschedule, and the CLIENT will receive a full refund minus any travel or equipment fees, if applicable.

Working together

Cooperation

The parties agree to cheerful cooperation and communication for the best possible result within the definition of the assignment. Grey Bug Photography is not responsible if key individuals fail to appear or cooperate during photography sessions, or for missed images due to details not revealed to Grey Bug Photography.

Changes to your session

Rescheduling / Late Arrival

If the CLIENT wishes to reschedule a session, all amounts paid are NON-REFUNDABLE. In the event of a postponement, notice must be given at least 2 weeks before the scheduled time, and the session must be rescheduled within the same calendar year. Late arrivals will have the amount of time late deducted from the total time allotted for the session.

Arriving more than 15 minutes late may shorten the session; the session price does not change.

Liability

Limit of Liability

In the unlikely event that the photographer is injured, becomes too ill, or has an extreme emergency that prevents him or her from photographing the session, Grey Bug Photography will make every effort to reschedule. If for whatever reason this is not possible, responsibility and liability are limited to the return of all payments received for the package purchased.

Grey Bug Photography takes the utmost care concerning exposure, transportation, processing, and archiving of the photographs. However, in the unlikely event that the photographs are lost, stolen, or destroyed for reasons within or beyond Grey Bug Photography’s control, Grey Bug Photography’s liability is limited to the return of all payments received for the photo session or package. This limitation on liability shall also apply if photographic materials are damaged in processing, lost through camera or media malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the photographer or Grey Bug Photography. In the event the Studio/Photographer fails to perform for any other reason, the Studio/Photographer shall not be liable for any amount over the retail value of the client’s order.

Liability

Physical Liability

Clients are responsible for their conduct at all times. Any breakage or damage to the equipment or studio contents is the sole financial responsibility of the client. Clients agree to hold Grey Bug Photography and its agents harmless from any injuries or damages sustained preceding, during, and immediately following a session. In the event the Client’s behavior becomes abusive to the photographer or a member of Grey Bug Photography’s team, the Client will be asked to leave, the session canceled, and all payments forfeited to Grey Bug Photography.

Your photos

Images & Copyright

The photographs produced by Grey Bug Photography are protected by Federal Copyright Law (all rights reserved) and may not be reproduced in any manner without the written permission of Grey Bug Photography. Images come with a standard license, either personal (personal, non-commercial use) or commercial (business and marketing use), depending on the package booked. Grey Bug Photography retains the copyright to all images under either license. COMMERCIAL USE OF IMAGES IS STRICTLY PROHIBITED without a commercial license. Images may not be entered into any contest or submission without prior written authorization.

Online images will be locked. Screengrab downloads, the printing of digital images, and the scanning of prints for digital imagery use are illegal and punishable by law. Web-sized watermarked images provided to the client are not to be reproduced and are for display on social networking sites, email, and online forums. WATERMARKS ARE NOT TO BE CROPPED OUT UNLESS PAYMENT IS RECEIVED TO DO SO.

Unless your package includes a commercial license, you may use the photographs for personal use only. You may not use them in products for resale, license, or any other distribution. Any use of the photographs that is not permitted by these terms, or otherwise approved in writing by Grey Bug Photography, shall constitute an infringement of copyright.

Any additional uses must be approved in writing by Grey Bug Photography. If there is any doubt whether a proposed use is permitted, contact Grey Bug Photography for guidance at 844-GREY-BUG.

After your session

Proofing

Once the job is complete, the CLIENT may choose to have the editor choose the most viable photos or choose from a contact sheet. Once photos are complete, the CLIENT will be emailed a link that will direct them to their photos. All photos will have a PROOF watermark across each photograph; the final product will not have this watermark.

Once the CLIENT has agreed to the quality of the photography and is satisfied with the product, the CLIENT will notify Grey Bug Photography through email, text, or writing within 7 days that they are satisfied. Once the CLIENT is satisfied, Grey Bug Photography will release photos according to the agreement. The CLIENT must approve photos within 7 days. After 7 days, photos will be released, and the contract will be considered fulfilled.

Delivery

Digital Photography

Due to the digital nature of the photography, refunds are only issued if the customer is not satisfied with the product before any digital copies (original) have been downloaded. Once the customer has downloaded the digital, original format of the pictures, payment will be considered complete and refunds are not available. Photos are distributed through a third-party website called SmugMug, which gives customers the ability to view proofs.

Delivery

Downloading Terms

By downloading the content from our site, you accept this Agreement and agree to be bound by its provisions. Once the content is downloaded, Grey Bug Photography grants you perpetual, non-exclusive, nontransferable, worldwide permission to use the content for the uses permitted by your license under Images & Copyright above. Unless an activity or use is permitted by these terms, you cannot do it. All rights in and to the content, including, without limitation, all copyright and other intellectual property rights relating to the content, are retained by Grey Bug Photography.

Products

Custom Work

Due to the custom pre-design nature of these services, there are no refunds on any design order. Albums ordered are considered a custom product, and therefore there are no refunds on any album orders.

Products

Prints and Marketing Material

Prints and marketing material are produced through third-party companies. We utilize a variety of labs that offer selected services to accommodate the client’s needs.

Billing

Payments & Fees

Payments can be made by credit card, PayPal, cash, or check. Paying by check will require the payment to clear before photos are released from watermarks and/or download options.

If payment is returned for any reason, all use of downloaded photographs will cease, and photographs will be locked on the site and restricted from download until payment has been made. A $35 NSF fee will be applied to your account in addition to any fees applied by your bank, with 10% interest after 30 days and every month thereafter until the balance is paid in full.

The client also understands that there is a $0.74 per mile charge for any travel over 30 miles, and an additional cost for some locations, to be paid within 30 days of the session, or a 10% interest charge will be applied to the account and no products will be delivered until paid in full.

Setup fees of up to $250 may apply, depending on the job. Billed session time starts when setup begins.